Design for Six Sigma for Service (Six SIGMA Operational by Kai Yang

By Kai Yang

The first target of this new booklet is to supply a accomplished reference should you paintings in a provider surroundings. not like layout for 6 Sigma a Roadmap for Product improvement, this new ebook will deal with the five best matters within the provider undefined, that are buyer pride, expense aid, worth development, switch administration and technique functionality measurements.

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Usually, 47 Copyright © 2005 by The McGraw-Hill Companies, Inc. Click here for terms of use. 48 Chapter Three customers are willing to pay more to buy a product with a well-established brand name than a similar product with no name recognition, so brand building should be an important strategic consideration in service product design and customer value enhancement. There are books and articles on brand strategy and its relationship with customer value. Innovation and uniqueness is another huge factor for customer value.

Customer value is also highly related to brand recognition. Usually, 47 Copyright © 2005 by The McGraw-Hill Companies, Inc. Click here for terms of use. 48 Chapter Three customers are willing to pay more to buy a product with a well-established brand name than a similar product with no name recognition, so brand building should be an important strategic consideration in service product design and customer value enhancement. There are books and articles on brand strategy and its relationship with customer value.

6. Process simulation: For many service processes, discrete event simulation can be a very useful tool to evaluate the current process and identify weak links and bottlenecks. Step 2: Generate New Design Alternatives After the process diagnosis step, the weaknesses and bottlenecks of the process are found. Now is the time to propose the process change and generate the new designs. The new design can be generated based on 1. Applying lean operation principles: Such as the future state value stream map derived by applying lean operation principles on current state value map.

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