By Mohamed Zairi
Benchmarking for top perform makes use of up to the moment case-studies of person businesses and industry-wide caliber schemes to teach how and why implementation has succeeded. For any practitioner eager to identify most sensible perform in a large choice of industrial parts, this ebook makes crucial reading.
it's also a great textbook at the purposes of TQM because it describes strategies, covers definitions and illustrates the purposes with first-hand examples.
Professor Mohamed Zairi is a global professional and best determine within the box of benchmarking. His pioneering paintings during this region resulted in the implementation of sixty complete benchmarking tasks in businesses all over the world. He has written numerous books in this topic together with 'Practical Benchmarking' in 1992
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Extra info for Benchmarking for Best Practice. Continuous learning through sustainable innovation
4 Need strong focus on customers. 5 Need fact-based management. 6 Need to create an environment where people levels of synergy and creativity are harnessed in the same direction. 0 The General Accounts Omce (GAO) study This study identified the following common factors that led to successful implementation of TQM: 1 Corporate attention was focused on meeting customer requirements. 2 Senior management led the way in building quality values into company operations. 3 All employees were suitably trained, empowered, and involved in efforts to continuously improve quality and reduce costs.
3 The European Quality Award The European Quality Award (EQA) was developed and introduced by the European Foundation for Quality Management (EFQM) in 1991. The EFQM itself was created in 1988 by leading business organizations, to alert European business organizations to the need for incorporating quality management in all operations and to raise the level of knowledge and awareness of the benefits of TQM. The EFQM was helped by the European Organization for Quality (EOQ) and the European Commission during the establishment of the award.
In the same year the first prize was given to: 0 0 0 0 Fuji Iron & Steel Co. Ltd. Showa Denko K K. Tanabe Seyaku Co. Ltd. Yawata Iron & Steel Co. Ltd. The Deming Prize The Deming Prize has been around for over four decades. During that time the following awards were given: 0 0 0 53 prizes for individuals’ achievements. 126 Deming Application Prizes to companies. 13 divisions among twelve corporations who have won the Deming Prize for division. The Deming Prize went through various stages of evolution: 1 In 1951, the first prizes were given at a ceremony in the Osaka Chamber of Commerce and Industry on 22 September.