Achieving 100% Compliance of Policies and Procedures by Stephen Page, MBA, PMP, CSQE

By Stephen Page, MBA, PMP, CSQE

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Sample text

Z"o:" FIGURE 3-1 : Flow Chart of Purchasing System The flow chart is drawn and redrawn until the cross-fbnctional team is satisfied that all steps have been identified. Additional interviews and discussions with process owners could be necessary to ensure the process flow is adequately defined. The requester prepares a three-part Purchase Requisition form and sends it to his supervisor for approval. 2 Requisition Approval. 00, a second signature is needed. The supervisor sends the requisition to his manager for approval.

Each chapter in this book brings you one step closer to achieving 100% complianceto policies and procedures. You can think of each chapter topic as adding one building block to the strategic plan of achieving 100% compliance to published policies and procedures. CHECKLIST FOR CHANGE: J The concept of a "Policies and Procedures Improvement Cycle" (PPIC) is introduced for the continuous improvement of business processes and published policies and procedures. J The "Plan-Do-Check-Act" (PDCA) Cycle is a problem solving technique that is generally used to resolve problems, issues, or concerns.

Receipt and Inspection of Order A receiving department receives and inspects order from a supplier. Discrepancies are noted on the receiving documents. Order Sent to Requester A receiving department forwards items to the requester of the order. Invoice Paid Order Closed Requester receives order. The Accounting Department pays the invoice upon receipt of documentation. Purchasing closes order. CASE STUDY EXPLAINED This case study is tailored after a business process in Dataproducts Corporation, a manufacturing company in Woodland Hills, California.

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